Terms and conditions

"MIXO APPS" Ltd. is a commercial company, registered in the Commercial Register maintained by the Registry Agency with UIC: 203732032, with registered office and management address. 1715; Mladost district, g.k. "4, bl.421, v.1, fl.5, app.14, tel.: 0876 098 293, e-mail address: contacts@billbox.com and is a person registered under the Value Added Tax Act.

Please read the Terms and Conditions of BillBox.bg before using the website and if you agree with them, tick the checkbox in front of the text "I agree to the Terms and Conditions". After making this check mark and clicking the virtual button, you are deemed to have read the Terms and Conditions and are obliged to comply with them.

If you do not agree to any of the terms contained in these "Terms and Conditions" and the "Privacy Policy", you should not use this website. If you have any questions regarding these Terms and Conditions, please contact us using the details provided.

The services provided through the BillBox.bg system are intended for businesses in Bulgaria, namely traders and other business entities engaged in commercial activities.

This document contains the General Terms and Conditions for the use of the services provided by "MIXO APPS" Ltd. through the BillBox.bg system and regulates the relationship between "MIXO APPS" Ltd. (hereinafter referred to as "Provider") and each of the registered persons in the BillBox.bg system (hereinafter referred to as "User").

Definitions
In the application and interpretation of these Terms and Conditions, the following terms and expressions shall have the following meanings:

Supplier is "MIXO APPS" Ltd. with UIC 203732032

Subscriber is any legal entity; sole trader; freelancer or other business entity engaged in commercial activity, which uses any of the paid services provided by the Provider or uses a service from the Provider free of charge in the test period of 1 month. The contract shall be concluded with the Subscriber.

A User is a legal entity or a legally capable natural person registered in the system, who has created a user profile in the system, and who, on behalf of and for the account of the Subscriber, by virtue of authorization or employment by the Subscriber, uses the services, website(s) and/or information systems of the Provider. The User may or may not be a Subscriber of the Provider and may only have a registered account.

BillBox.bg is a web-based system owned by the Supplier, designed for secure sending and receiving of electronic invoices, which enables registered users to create, send, receive, view, confirm receipt and store electronic invoices and other electronic documents issued by different issuers and intended for different recipients.

Services are the possibilities provided to registered users through the BillBox.bg system to create, send, receive, view, confirm receipt and store electronic invoices and other electronic documents, as well as other services subject to continuous development and completion. Some of the services provided through the system are free of charge and others are paid, the specific conditions for their provision are described in these Terms and Conditions.

An individual contract is a contract which has as its object the provision by the supplier of the relevant service.

A website is a collection of websites or a platform through which relevant services are provided.

An electronic document is an electronic document within the meaning of the "Electronic Document and Electronic Certification Services Act" (EDCSA)

Issuer is any legal or natural person who sends an electronic invoice or any other electronic document issued by him, through the BillBox.bg system.

A test period is a period during which the subscriber can try out the provider's service free of charge (unless otherwise agreed)
Content and Scope of the General Terms and Conditions
1. These Terms and Conditions set out the rights and obligations of the Provider and the User in relation to the use of the Provider's Services which are available on the Website.
2. A prerequisite for the use of a service is an uninterrupted Internet connection to the servers of the Service Provider. Subscribers provide and establish this connection themselves, using their own devices.
3. Use of any service available through the website is subject to these Terms of Use. All other terms and conditions are void unless agreed in writing between the Subscriber and the Provider. The invalidity of any provision contained in these Terms and Conditions shall not invalidate any other provision or the Terms and Conditions as a whole.
4. The services offered by the provider are intended for traders and other business entities carrying out commercial activities, therefore the services provided through the website will be available exclusively to business customers and not to consumers within the meaning of the CPA and therefore the use of the services is not subject to consumer protection legislation.
Purposes of these Terms and Conditions. Technical steps for concluding a contract
The purpose of these "General Terms and Conditions" is to regulate the relationship between users and the website provider, both with regard to the use of the website and the conclusion of contracts with website subscribers regarding the services provided.

Technical Steps for Concluding a Contract
1. In order to use any of the services available through the website and to conclude an individual contract with the provider, the website user must create a user profile.
2. Unless expressly agreed otherwise, these Terms and Conditions of Use shall come into force only after the successful completion of the registration procedure, which is done by the Provider's confirmation to the User (by email) of successful registration. By clicking on the acceptance of the Terms of Use, the User declares that he/she is familiar with these Terms of Use, accepts them and undertakes to comply with them.
3. After successfully completing the registration procedure, the user can successfully log in to the system by entering their username and password. After successful login, the user selects the service he/she wishes to use and the type of subscription, thus making an electronic statement for the conclusion of an individual contract with the provider regarding the selected service. The user has the possibility to choose the payment method. The remuneration shall be paid in advance by one of the possible payment methods indicated on the platform. After payment of the remuneration, the individual contract is deemed to be concluded and the provider owes performance.
4. By accepting these General Terms and Conditions and concluding an individual contract for the respective service requested through the platform, the user assigns and the provider undertakes to perform it. The contract shall be concluded in Bulgarian.
5. The User and the Provider agree that all statements between them in connection with the conclusion and performance of the Contract may be made electronically and by means of electronic statements within the meaning of the Electronic Document and Electronic Certification Services Act and Article 11 of the Electronic Commerce Act.
6. By registering in the system, the User gives explicit consent that the provider may process the User's personal data in order to provide the services in accordance with the GDPR.
7. As a prerequisite for registration, Users must be able-bodied natural persons and 18 years of age or older, be sole proprietors, legal representatives of a legal entity, employees of a company or authorized persons having the right of representation, freelancers, etc. and use the Services for business purposes only. Minors are prohibited from registering. In the case of a legal person, registration shall be carried out by its legal representative or by another person authorised to represent the trader.
Characteristics and scope of services provided by the provider
The services provided through the BillBox.bg system enable registered users to create, send, receive, review, acknowledge receipt and store electronic invoices and other electronic accounting documents issued by different issuers and intended for different recipients.

Some of the services provided through the system are free of charge and others are paid, the specific conditions for their provision are described in these Terms and Conditions.

Services are provided online via a customer platform.

The exact scope and content of the services will be determined by the subscription plan for which the subscription is concluded between the Subscriber and the Provider. A detailed specification of subscription plans and prices is published on the Supplier's website opposite each subscription plan.

The Provider allows the User to use a free trial access to a service for a predetermined period of time. Within the trial period, the use of the Service is free of charge. If Users wish to continue using the Service after the trial period, they must subscribe to the subscription plan of their choice. If they do not subscribe after the expiration of the test period, the Service may continue to be used in its limited free version.

The Provider offers its services in the form of a Subscription, concluded between the Subscriber and the Provider.

The subscriptions users can choose between are annual (signed for one year) and monthly (signed for one month).

For annual subscriptions - the subscription is paid in advance and the subscriber can use the service for 1 year.

For monthly subscriptions, the subscription is paid in advance on a month-to-month basis.
User's rights and obligation
1. The User undertakes to use the Website lawfully and in accordance with these Terms and Conditions. The User shall be liable for any unlawful acts committed by the User in connection with the use of the Website.
2. The User may not disrupt the operation of networks and servers that are connected to the Services and interfere with their provision.
3. The user may not disrupt the functionality of the website.
4. The user may not attempt to gain unauthorized access to the servers maintained by the provider.
5. Upon registration, the User is obliged to provide complete and correct identification data and all other data required by the electronic registration form. The User warrants that the data provided upon registration is true, complete and accurate and will update it promptly if the latter changes. In the event of providing false data, the Provider shall have the right to terminate or suspend immediately the provision of the Services as well as the maintenance of the User's registration.
6. User may use the Services only for the purposes for which they are intended.
7. When using the Services, the User shall comply with the legislation in force in the Republic of Bulgaria and the European Union.
8. The user is obliged to choose a secure and strong password for login, to take all care to protect it, not to make it available to third parties and to notify the provider immediately in the event of unauthorized access or the likelihood of such. The user is also obliged to ensure that he has entered his email address correctly, as this is necessary to recover the password in case he loses it accidentally. In the event of loss or theft of a password, the User is obliged to immediately inform the Provider, who can assist in determining a new password and trace any possible intrusion into the Subscriber's data using a special procedure for recovering a forgotten password. This procedure is automated by sending the User a one-time link that provides for the User to click and then set a new password on a secure page themselves. In the event that the User has not correctly entered his/her email address, he/she cannot obtain the new password automatically as described above and the resetting of the new password will have to be requested by the Provider in writing from the Subscriber. The Subscriber shall be solely responsible for safeguarding his password and for any actions that are performed by him or by any third party through the use of his password.
9. The User is obliged not to use the Services in a malicious manner contrary to Bulgarian law and to refrain from activities that would interfere with the functioning of the Services provided through the Website. The User is obliged not to undertake any network activities that could close the network connection and/or overload the Internet network, as well as jeopardize the security and operation of the Provider's or third parties' computers or equipment. In the event of a violation, the Provider shall immediately and without prior notice disconnect the connection and deny the User access to the Services until the violation is corrected.
10. The User undertakes not to transfer to the Provider's server files containing viruses or other malware that may harm the Provider's software and/or other Users.
11. The User shall respect the intellectual property of the Provider. The content owned by the Supplier is subject to protection under the "Copyright and Related Rights Act". The use of the content in a way that infringes the copyright of the Supplier is prohibited. The user may not make available to third parties for commercial or non-commercial purposes any content, information, technology, know-how that is extracted from the website. In the event of a breach of this Article, the User and/or the Subscriber shall be liable for compensation for all damages and loss of profits suffered as a direct and proximate consequence of the User's failure to comply with the obligation.
Prices and payment terms, account blocking and price changes
1. The provider offers its services in the form of various free and paid subscription plans. The price of each subscription plan and the payment terms are published on the website opposite each subscription plan.
2. Unless otherwise specified in the subscription plan, the Subscription is payable in advance for the selected period, which may be monthly or annually, depending on the subscription plan selected by the User. Payment shall be made by transfer to the Provider's bank account. The Provider also accepts the following payment methods: by credit/debit card through the PayPal system; by PayPal account; by credit/debit card through ePay (without registration); from a micro-account in ePay; at an ATM through Bpay.
  The possible payment methods are also described when selecting the respective subscription plan.
  
  The cost of the service is determined depending on the subscription plan selected, which may be one-month and one-year and is due at the time the User successfully registers for the relevant plan (Billing Date).
  
  In the event that the User wishes to switch from a Monthly to an Annual Subscription, this will be possible from the first day of the next billing month.
  
  Payment of the invoice for the Subscription is due on the due date specified on the invoice. If the Subscriber is more than 2 days late with the payment of the Subscription, the Provider will send a reminder to the User who holds the Subscription at the email address provided by the User at registration. After 10 days of the reminder, the Provider will block access for all User accounts under the Subscription.
3. The Subscriber expressly consents to the Supplier sending invoices (and reminders in the event of late payment) to his email address.
4. If User Accounts have been blocked, the blocking will be removed when all outstanding debts to the Provider have been paid by the Subscriber.
5. If the User deletes his/her User Account before the expiration of the Subscription Plan, the account will be inaccessible (blocked) as soon as it is deleted. In this case, even if a new account is created, the unused portion of the Subscription Plan cannot be transferred to the new account.
6. The Provider has the right to change the prices of existing Subscription Plans and Services, and the change must be published at least 30 days before the new prices take effect.
  The new prices shall apply to existing Subscribers only after they are specifically notified of the changes at their designated email address at least 30 calendar days before the changes become effective. After this period, in the event that the subscriber has not stated that they wish to cancel the contract, the subscription will continue in accordance with the new prices.
  
  New subscription plans and new paid services that do not affect existing subscribers may be added by the Provider at any time without restriction.
Contract termination, subscription plan termination, user account deletion
1. A user who has requested free use of the services may use them for 30 days in full and will have no obligation to the provider after the Test Period. After the end of the Test Period, the Subscriber has the option to either choose one of the paid subscription plans or continue to use the Service in the free limited basic package. Access to the full version for the Service will automatically terminate at the end of the relevant Test Period and the Provider is not required to be specifically informed of the termination.
2. Unless otherwise agreed at the time the Subscription is entered into for the Selected Subscription Plan, the Subscription subject to payment shall automatically terminate at the end of the Selected Plan Period. When the Subscription expires, the User may renew the Subscription for the next period. In the event that the Paid Subscription Plan is not renewed at the end of the period, it shall be converted to a free Subscription Plan, in which case the rules of the preceding Article shall apply. The Provider is entitled to send a reminder to the User's email address of the subscription plan expiry date.
3. In the event that the User's account is terminated during the term of any of the subscription plans, the Provider shall be obliged to store the data regarding the Subscriber in accordance with the rules of the Bulgarian legislation.
4. If the Subscriber has not used any of the services offered for 1 year or more, the Subscription shall automatically terminate and the Provider shall be entitled to delete the User Account after having informed the Subscriber by email that the User Account and all data will be deleted. The data will then be deleted within 60 days after the notification has been made, unless otherwise provided by applicable law.
5. The Provider shall not be obliged to store the Subscriber's data after 30 days from the termination of the Subscription, unless otherwise imposed on the Provider by applicable law. Upon termination of the Subscription, the Provider shall store only the Subscriber and Users' data necessary for the Provider's lawful defense of claims against the Subscriber and/or Users.
Obligations of the supplier. Limitation of liability of the supplier
1. The Provider shall ensure the functioning of the Services by providing the User with the ability to use the Services subject to these General Terms and Conditions. The User himself shall provide the technical conditions for access to the Internet and use of Internet programs (Internet connection, network hardware, computer hardware, operating system, Internet browser, etc.) In the event of non-compliance with the technical conditions, the User shall not be entitled to file a complaint regarding the Service.
2. The provider shall ensure the functioning of the services, except in the case of:
3. - Non-compliance with the User's technical conditions (second sentence of the previous article)
  - Fossil circumstances;
  - Prolonged loss of speed;
  - Internet connection failure;
  - In the event of cancellation of the Services due to force majeure, accidental events, a problem in the global Internet network or in the provision of services beyond the Provider's control, the Provider shall not be liable and shall not be obliged to refund the Subscription paid for the use of the Service.
4. The Provider shall not be liable for damages and lost profits resulting from third parties' access to the information stored by users.
5. The Provider shall not be liable for any damage caused as a result of user error, computer virus, omission, interruption or problem in the system itself, maintaining the integrity and structure of the website.
6. The Provider shall have the right to refuse to perform the service requested by the User in the event that the latter refuses to provide the necessary assistance and information required for the qualitative and complete performance of the service.
7. The Provider shall not be liable for incomplete and inaccurate performance of the requested service in the event of inaccurate, incomplete or incorrect information provided by the User.
8. The provider is not responsible for the illegal nature of the content stored by users.
9. The Provider shall not be held liable for activities carried out by the Users that violate the requirements of tax legislation or constitute offences against the financial, tax and social security system.
10. The Provider shall not be liable for any direct or indirect damages suffered by the User and/or the Subscriber as a result of any service or in case of erroneous or inaccurate data published on the Provider's website.
11. The Provider shall have the right to improve the performance of the system without prior notice to the Subscriber. In the event that access to the services must be interrupted, the Provider shall inform the Subscriber of the expected longer period of service interruption, at least 6 hours before the planned interruption. For interruptions of up to 30 minutes due to regular software upgrades, the Provider is not required to notify Subscribers in advance. The Provider shall not be liable for the consequences of such interruption.
12. The User shall notify the Supplier of any operational failure and/or defect in the Service so that the Supplier may take appropriate action to remedy the failure in a timely manner. The Supplier shall remedy any malfunction as soon as possible.
13. The Provider undertakes to adapt the Services in accordance with the applicable legislation of the Republic of Bulgaria in the event of changes in the legal framework that require this. The Provider is entitled to make improvements to the services provided. The user may not claim against the provider as a result of changes introduced by the service provider or as a result of the introduction of new services
14. The Provider may add new paid services at any time or discontinue free services. The Provider has the right to offer the new services to its subscribers or to discontinue the free services.
15. The Supplier is obliged to inform its Subscribers when prices change by sending an email at least 30 days before the new prices come into force.
16. The provider does not guarantee the proper functioning of the services, which are provided free of charge.
17. The provider does not guarantee the accuracy of the information published on the website. Users use it at their own risk.
18. In case of culpable failure to fulfil its obligations, the supplier shall be liable for the damage caused to the user. The maximum liability of the provider shall be limited to the amount of the subscription fee paid by the user or subscriber for the relevant service for a period of up to 12 months prior to the event for which compensation is claimed.
19. Claims for damages can only be brought by the User or Subscriber if there is evidence that the provider acted with gross negligence.
20. The User/Subscriber may not claim compensation if more than three (3) months have elapsed since the occurrence of the event, unless the User/Subscriber was unable to claim compensation within that period through no fault of their own.
21. The supplier shall provide assistance to its users by e-mail or telephone. User support is only available to subscribers and to persons acting on behalf of the subscriber. Information provided by User Support is not considered tax or accounting advice and the Provider is not responsible for incomplete, inaccurate or incorrect information. If you have any problem of a legal or accounting nature you should consult your attorney, or accountant or other qualified person.
Intellectual property protection
The entire content of the website - articles, photos, design, graphics, computer programs, information systems, as well as any other information uploaded on the website is the exclusive property of MIXO APPS Ltd.

The use of information contained on the website for commercial purposes in any form (copying, reproduction, modification, distribution, publication) is absolutely prohibited. The provider is entitled to compensation for damages resulting from use of the website in violation of the provider's rights.

Reproduction and modification of the content of the website or any part thereof shall only be made with the express written consent of the provider.
Supervisory authorities
Commission for Protection of Competition
Address. Sofia; 18 Vitosha Blvd;
(02) 9356113 Website: www.cpc.bg
Changes to the terms and conditions
The Provider reserves the right to update and supplement these Terms and Conditions, including the prices of the subscription plans, at any time without prior notice. The new update will be effective from the date of the last change specified at the top of these General Terms and Conditions. Your use of the website after the update is posted means that you agree to the changes. Changes made will automatically apply to existing contractual relationships to the extent that the change has no material legal or economic impact on subscribers.

In the event that changes have a significant impact on subscribers, such as changes to the price list or volume of services, the Provider shall notify the subscriber at the email address provided by the subscriber at least 30 calendar days before the changes take effect. After the expiry of this period, in the event that the Subscriber has not stated that he/she wishes to cancel the contract, the subscription will continue in accordance with the new General Terms and Conditions and price list.

The provisions of the current legislation of the Republic of Bulgaria shall apply to all matters not covered by these General Terms and Conditions.

The invalidity of any provision of these Terms and Conditions shall not invalidate the Terms and Conditions as a whole.

Last update: 16.07.2021.

These "Terms and Conditions" have been prepared by LegalAdvice.bg